Head of Employee Experience

How TaxJar uses Zestful to streamline peer-to-peer appreciation

TaxJar is an all-in-one sales tax software, and with an entirely remote team, they needed a tool to streamline their employee recognition and spot rewards program. That’s where Zestful comes in.
“Before Zestful, employees sent their Peer to Peer requests to me. I would add them to excel, and at the end of every month, I would pay the rewards out on behalf of the employees who gave them. It was a tedious process, to say the least, but Zestful has fixed that!”–Darcy Boles, Head of Employee Experience, TaxJar

Before implementing Zestful, TaxJar’s team of 120 employees (all remote) had a $100 peer recognition program. Yet, the process was clunky for employees and was becoming a bigger administrative burden as their company scaled—resulting in less-than-ideal engagement.

With Zestful’s Peer to Peer functionality, TaxJar employees have a more engaging experience to instantly and directly reward their teammates. Because of this, overall engagement in the program has boosted and the manual workflow has been eliminated.

“Zestful is just the gifting platform TaxJar has been looking for. Everyone is wildly impressed with the ease of use, and the whole team is having a ball acknowledging each other with peer-to-peer rewards."
Head of Employee Experience
Key metrics
Since March, their team has given 1200 rewards total, equating to almost 7 per day
96% of TaxJar employees have given a reward to their peers

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